I have only been using Verizon fios for a week and I am already appalled by the horrible service that I have received.
I have been lied to by A Verizon customer service representative, and extra fees amounting to $100 to the account that we were previously told would be waived.
The setup process of my Verizon internet was extremely difficult. Due to complications with Verizon's ability to verify my apartment location, I was left waiting for hours and passed around to different sales representatives over the phone. During the set up process, I told the service representative that I wished to go to a competitor because I didn't feel that using Verizon was worth the hassle.
It was then that the Verizon representative offered to waive my internet installation fee in order to keep me on the phone. She was very friendly and promised me that my 100$ installation fee would be waived. As of right now, it is still on my bill.
I have tried contacting customer service to fix this, but to no avail. I want the fee taken off of by fios bill. I deeply regret my decision to stick with Verizon as my intern