I put in an order for Internet at 39.99 a month+ 10 dollars for the router rental last week. I was told my house was able to do a self installation and picked up my router on Thursday. I followed the directions, but something didnt work. I called verizon and got transfered to 4 people. Nobody helped me or could tell me what was wrong. Finally somebody said a worker would have to come out and that something must be messed up. OK fine.
My appointment was from 3 to 5 today. I work until 230, so this is the earliest I am available. A technician called twice at 1, but I was unable to answer. After work, well before my scheduled time, I called back. He said he was done early and some body else would be there between 3-5. At 4, I got an automated text saying my order was canceled to call this number. I called and talked to no less than 6 people and kept getting transfered. Got in touch with a woman who said she would help me. Instead of getting another person to come she kept trying to see me a phone line/cable that I do not want. Also explaimed how I could get better Internet for 80 dollars a month. She was very pushy and even asked what I would be using the Internet for. None of her **bleep** business. I juse want cheap intenet. She then said an agent could come out from 1 to 5 tomorrow, I said I work until 3. Well apparently that means I can't have service. She wanted me to wait until next week. Never been more disappointed in a company. I'm stuck with no Internet and a router that I'm sure I'll get a bill for, for like 300 dollars. Such terrible service all the way around. My order is simple too. Unfortunatley I don't have a lot of options. Please help.