I received a letter in the mail indicating that I can upgrade my 150mbps internet to the 1 gig for $20 more a month. The letter acknowledges that I am a current customer, the letter acknowledges the service that I currently have. (150 mbps) The letter states "Bring home our fastest internet ever today, for only $20 more per month, plus taxes.
I call to get this service. After a very lengthy sales pitch for additional tv and phone services, the agent tells me that I cannot get the $20 upgrade offer because I already have a promotional service offer. There is not one bit of information indicating that there are exceptions to the offer. Not in the fine print, not anywhere. No where on this letter does it indicate that restrictions may apply.
I typically do not complain about things, I am very easy going and I generally know what's to good to be true. This really disappointed me. I truly feel that Verizon should honor this offer. The letter contains my name, address, the services that I currently have. How is it allowed to place an offer with no restrictions in fine print or anywhere else and then turn around and not honor it? This triggered a phone call, sales pitch, but not the service advertised
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