Last Thurs morning we woke up to discover we had no internet. We did all the usual things we've had to do in the past, rebooting the router, restarting the hardwrired computer hosting the network, etc., no joy.
I called Verizon and was told: "Hmm. That's really weird. I've never seen anything like this. I can see that you HAVE had internet, but you have no internet on your account."
This was not reassuring. I was told that something happened on their end overnight last Wednesday night and the internet portion of our "bundle" was removed. They said they had to refer the problem somewhere other than regular technical support, and they'd call in the morning. I was leaving town and gave my husband's cell#.
No one called, no one addressed this issue, and we still have no internet. I know we are all spoiled these days but I pay for internet and I don't have it, and it is causing problems. My kids are taking summer courses and can't do their homework because they can't get online, where all their school assignments are based. I can't pay my bills because I don't have enough data on my cell, and I don't want to pay bills on a public wifi.
My husband called a few days ago and they set up an appointment for a technician to come to the house SATURDAY, since someone has to be there. Why is a technician coming to the house when it is an account issue on Verizon's end? There was no thunderstorm last Wednesday overnight, no wire is disconnected, nothing happened at our house to cause our internet service to vanish, so I'm not sure what they'll do, but taking time off work to sit on hold on the phone with Verizon, then explaining all this over again, from scratch, is exhausting.
Anyone had this kind of thing happen?