I recently placed an order for Fios 50/50 internet only service for the apartment I'm moving into tomorrow. I currently have a technician scheduled for 7/19/17 but I'm moving in tomorrow and starting work very soon after. I figured this is non-issue since the previous tenants had Verizon as well so the apartment would be pre-wired and I could just do a self install and save Verizon some money since the tech visit would have been free anyways (as per the Verizon website offer: standard setup charge is waived ($90 value).
However, in getting the service to be activated earlier on 7/9/17, a $90 SETUP FEE is incurred but this doesn't make sense since as stated on the website, the setup charge should be waived!! How come the tech visit is waived but when I forgo the tech visit SAVING Verizon money, I end up getting a $90 setup fee charge?? This is absolutely ridiculous!! I've spent almost 10 hours trying to get this issue resolved I've talked to at least 5 reps both through chat and phone and they can't figure out what the heck is causing the issue.
My family has been a Verizon customer for a long time, both wireless and residential, so when it came time for me to start a new service I thought Verizon Fios would be the way to go. This abhorrent process has begun to make me reconsider.