So my internet stops working after a year or so. I call tech support. I'm on the phone about 2 hours. Disconnecting and reconnecting everything without luck. The agent sets up a service call. I'm not told anything about being charged or I wouldn't have accepted it. I get charged $100. The issue I'm told was the wiring was incorrect. I followed the online "technician" to the letter. I'm a career Army engineer officer. I understand following directions. I called today to dispute the bill and the supervisor tells me Verizon won't waive the service call fee despite the cause for it being that I followed the online technicians directions. I sent an email
out trying to get a real supervisor to reply and received nothing. Tell me Verizon, is this a good customer service practice worth losing a dedicated customer. If so, I'll get a new service provider and spread the word of my experiences to an amazingly large audience of very attentive followers. Let me know please.
{edited for privacy}