I was charged an upgrade fee of $90.00 for an upgrade that i didnt ask for by a customer service rep who offered me a "promotion of showtime and an upgrade" at no additional charge the day of my installation. i have made 3 calls today speaking with a manager Mike whom advsied that he could not get transcript of the recorded call as not all calls are recorded and they would not credit back my fee of $90.00 when they upgraded me from 75 to 150 on the day of my installation and did not send order summary until afeter the technician was there on a Saturday May 6th.. Verizon will be losingme as a customer dueto these deceptive practices. I was promised a call back and received nothing. I spoke with three individals but no one can find this trail, i was told someone from regional operations would call me back. I want these fees removed including "free" Showtime.
↧