Vz In Home Agent Never Home
I get stronger signals from my neighbors Xfibity services than I do from mine. If I use either a Samsung J36V phone or iPad2 downstairs from where the router is located, the service is usually slow,...
View ArticleSSL certificate error
Anyone seen this error when attempting to access router settings from the Fios app?? Started a couple of weeks ago. I’ve tried rebooting the router and uninstalling and reinstalling the app. Still have...
View ArticleConnecting a switch to a quantum gateway
I would like to know if the quantum gateway can be connected to an ethernet switch. I have run out of interfaces and I would like to connect the gateway to a 16 or 24 port switch. Please advise on if...
View ArticleWhy does the Fios extender half gig speeds, and is there a way I can fix it?
I have a computer in an area of my house which does not have any ethernet ports wired to it, so I bought an extender connecting via Coax to my ONT outside, which allows me to use ethernet to that...
View ArticleUpload Proof of Residency (moving)
I have recieved this email several times. But, the links just take me to the generic login page, and I've clicked everything in the app and in my account and there is no place to upload any document....
View ArticleRouter Name Change
My devices disconnected from the wireless router, I finally realized that my router name had changed without prompting. This has never happened to me, is there a reason why the router name would...
View ArticleHard check from verizon to my equifax credit report
I open Fios internet last month. And i found my self credit report being hard checked twice by verizon EAST. Does any one have ideas of how to dispute and solve this issues? It affect my application of...
View ArticleFios outage
I've have had no service with Fios (internet or cable) which would be day number 2. I have contacted Customer Service several times only to have my resolution time pushed back every few hours. I need...
View ArticleDoes anyone know when the, ("fix slow internet speed" link on support page),...
This link, fix slow internet speed on support page does not work. Does anyone from Verizon know why its not working?
View ArticleWaste customers time
Verizon completely lied to me about the installation of Fios i was sent dozens of texts stating my appointment time was 9-11ami had to take the day off work to be present and no one showed up or called...
View ArticleOrbi with my older stuff.
What's up guys. I have one of the older actiontec routers. The one with the orange bezel. I also have 2 network extenders. I already know I need to increase my speed because if all the wireless devices...
View ArticleHow to get Fios in a community where there is no existing Fios service.
Hi, We are in a community in Plainsboro, NJ. We do not have Fios service in our community. Several of us tried calling the customer service for new connection but were told that Fios is not available...
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Faster Internet
My modem is upstairs and even when 5 foot from the router my speeds were either halk or a third of what I was paying for. I got the middle plan and shoulf be getting around 80. Downstairs and anywhere...
View Articlewifi
my 5g connection is not connecting on my iPhone and iPad any longer.the message says incorrect password while is not changed and it shows the same password. I contacted apple and they can't find the...
View ArticleIs the FIOS support always so slow
I had FIOS installed yesterday, I have been trying to connect with someone to ask about returning the modem as I already have a G1100, almost 3 hours now. I selected the option to have them call me,...
View Articlebattery backup
Tv and phone went down.Prior to all this ,kept hearing beep.Checked battery backup held down buttons and tv and phone came back on.Went down again todat and I went thru same procedure.It s up and...
View ArticleFios cable still not buried
We moved back into our renovated house over 15 months ago and the Fios cable is still laying loose on the grass with red tap on it. How do I get Verizon to come out and bury it? I just called and the...
View ArticleRouting problems from Vienna VA to Washington DC
I'm trying to resolve an issue where the VPN connection my wife uses for work is unreasonably slow. Running a speed test without VPN we get > 70mbps, but running the same speed test over the VPN and...
View ArticleUnable to report or get stats of Internet outage
Experienced an Internet outage for over 1hour and 1/2, on 7/24 7pm-930pm.I Called and was on hold before talking to anyone for over 27 min.FIOS TV was working My router was working properly but could...
View ArticleVerizon shut off our account accidently and can't fix it
Verizon made a mistake when we returned a piece of equipement that we were acutally cancelling the account. They were able to shut it off right away, but after 6 hours on the phone and various...
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