I'm from Montgomery County Maryland. I have spent 30 minutes to get the customer phone line through and talked to a customer representative named Elaine from an India call center. It was a terrible customer service experience I have had ever with Elaine she was so negative. She doesn’t want to help me at all, doesn’t even try to answer my questions nor provide any explanations to my FIOS service. I asked if someone else or her supervisor who is willing to help me, she told me everyone there provides the same service as she provides. She also refuse three times to connect me with her supervisor. She finally threatened me with disconnection my FiOS service but raising my month fee for the left internet and phone services.