My last 10 Verizon FIOS/phone bills (rounded): 63, 63, 63, 63, 63, 87, 63, 63, 63.
I called Verizon support today and was told that:
1) Verizon cannot issue a refund for the bill that is 3 months old,
2) by paying the bill I agreed to all the charges (never mind it was AutoPay and I trusted Verizon to bill me correct amounts)
Question: is this really official Verizon position, and where can I find it in writing?
Please note that absolutely no changes were made to my service and no promotions expired. Also, exactly the same thing (unexplained spike) happened in December 2015 and at that time I called and received an account credit for that error.