I recently called in as my Verizon FioS bill had climed up from $55 for the 50-50 plan to $95. I was looking for a reasonable reduction in rates.
Your representative told me that I had "too many devices" in the home, and went on to try and upsell me.
I am really upset that Verizon would monitor the number and nature of devices I have within my home. All I ask is that you carry my data in and out of my house securely at the bit-rate you contracted without prying into my business. I do not understand why Verizon would record the number of users or devices in my home and use it to impact my billing.
Thanks for explaing this to me.
{edited for privacy}
ps: I'm switching over to Optimum online because they are half the price and did not ask about my devices.