Verizon Fios Put Me in Collections Erroneously

When I decided to move on from my Verizon Fios account, I was in a month to month mode, so I had the latitude to terminate with proper notice.

I called Verizon and spoke with a representative, telling them that I wanted to terminate my Fios "Triple Play" account immediately.  The person was pleasant, asking for a reason and going through other inevitable company dialogues until agreeing that I could terminate the account and would need to return my equipment to an authorized Verizon center within 30 days.

I subsequently received official notices from Verizon (with effective termination date ofOctober 24, 2014) that I was terminating the account and, when I returned the equipment the first week of November, I received an itemized receipt for the equipment.

Several months later, I was contacted by a collections company demanding payment for Verizon Fios services and equipment.

I forwarded all of my documentation of my orderly termination of the account and thought that the matter would be settled.  Many months later, I received collections notices from a different collections agency.

Subsequent to this, I contacted Verizon and, after an extremely long telephone call, gave up.

A couple of weeks ago, I reviewed my credit report from Trans America and noticed a negative filing from Verizon.

This has become more than frustrating.  I cannot talk to a knowledgeable person at Verizon or any of these collection agencies about the facts arounfd my case.