I recently inquired with the customer service team about the lack of opitions top upgrade my existing FIOS service from 50/50 to 75/75 or 100/100. I said that checking online only showed an option to upgrade to 300/300 and higher. The agent noted the same thing on thier side, so I asked for more research on the matter.
It was explain that my area only allowed 20 customers in that middle range of 75 or 100. There was no explantion on that answer and it was not related to capacity as they offered the much more expensive 300 and higher tiers. Nor did it seem clear that I could cancel my service and my spouse could open a new account for our address and receive the 75 or 100 speed.
Has anyone else experienced this issue with only being allowed upgrade tiers that are far above needs and are really expensive? Or can offer a better explanation why existing customers are stuck but new customers get the option?
From: White Marsh, MD