What can we do when the problem is with the FiOS backhaul?
During peak evening hours (7pm to 4am), I have Internet access for 20 seconds or so at a time with a few minutes of outage in between.
Any established TCP traffic continues to work while any new browser pages will fail.
I have been on the phone with Verizon support for about 6-8 times in the last 3 weeks.
Each time they blame something else at my location.
They even came to replace my ONT.
I keep telling them it is a bandwidth issue at the backhaul to the Internet.
What can be done?
Who do we call?
Every phone call ends with a tier-1 telling me to either reboot my router, replace my cable, power cycle the ONT, etc.
There has never been a lost link connection between my ONT and router.
My profession is Director of Network Infrastructures but the phone tech continues to treat me like I have lot my mind when I explain the technology to them.
So **bleep** frustrating.