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Activation fails - self install

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I just tried completing the fios self install but activation keeps failing.  I am pretty sure it is related to the ONT box.  Below is a picture of the terminal.  The data light is out and there isn't a wire going into that port.  Should that be the case?  Its an alcatel ont and the services are internet, tv, phone.

 

ThanksIMG_0887-2.JPG


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