Hi,
I recently installed fios and noticed that I got charged for the $99 installation fee since I ordered over phone. They honestly did not install anything since the device was there even before I moved in and I used my own router. So angry when they refused to refund me and hope to cancel the service. Currently they have the no servce fee promotion online and you can also get a gift card (to reimburse the $99 I have paid out...), I am very hestitate if I should cancel and open a new one. Is there anyone who sucessfully waived the installation fee before or any advice on how to negotiate with them? Thanks!