Changing service into my name in house that already had fios. Installed new router but it seems that it is just the old service still. I can log into my verizon and the fios app, but most items are greyed out. When I go to the activatemyfios.verizon.net address it just ends up sending back to my verizon page. I've spent 45 minutes on hold twice on the phone and haven't gotten a live person. Did the call back feature and when they called me back there was no one there.
Not sure what the issue is.