Debating whether or not to cancel Fios completely after a terrible experience. WiFi and cable has been out for 24 hours now. The fire department came with technicians last night look at the telephone cables but that did not fix the problem. Rebooted the router and ONT numerous times. Finally broke down and called tech support only to be hung up on twice, transferred, 10 different times and put on hold for a total of an hour and a half before finally talking with someone that could help me but they said the earliest a technician could come was 3 days from now. Is this how Fios always is? Should I switch companies after such a terrible experience?
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