Any help is appreciated.
I recently moved to a new apartment and ordered 100/100 FiOS internet service via a regional representative. I was promised that there will be no installation fee. The problem starts here. This person accidentally(?) put me in 300/300 plan and charged me 69.99 per month. Shouldn't it be $59.99 even if I really ordered 300/300 plan?
Anyways, I contacted customer service to change it back to 100/100 plan. The person on the phone confirmed that the original order has been canceled and a new order had been placed which delayed my service a few more days. But then, the person mistakenly put the wrong address on the order and the service was never provided on the promised day.
So (again), I called customer service to fix the address and had to go through more than 10 people to update a single digit in the address which took me nearly half a day. Then, I was informed that there is an existing service in my apartment, which turned out to be a previous order that was supposed to be canceled, and I wasn't able to continue with my order because of that. This also delayed the service a few more days.
Finally, someone did his/her job to fix my order and I finally got the expected service date (7 days later).
Now today, I finally got my tech support person over and was able to get my internet service. He basically took a look on the ONT that has already been installed before I moved in. No new cable was installed. Within 5 minutes, I was able to connect to the internet and he left. I honestly don't get why Verizon had to send someone to do this. Then, I was so upset after checking the estimated bill section on the FIOS app. I was charged $25.34 for 'Services Added' fee and $99 for set-up fee.
I am already disappointed with the customer service and I feel I am being played. It was so difficult to get my requests done and service in time. And now they are even charging me for what I am responsible for. How should I deal with this kind of issues..?
Thank you in advance for any help.