Verizon,
I completely understand what this strike has done to you and while I can't say that I completely sympathize with your predicament, I do understand the massive strain it has had on your business operations and the effect is has on your customers.
I moved my services from my old home to my new home; however, you were unable to come out to complete the installation. This has happened twice with less than a day's notice of cancellation and rescheduling. I have taken PTO from my work in order to be at my home, and both times I had to waste that PTO because of the lack of advanced notice. Much like the majority of your employees, PTO is something that is limited and wasting it isn't exactly an ideal situation.
I'm on my third attempt waiting for FIOS to come out and hopefully it will stick this time. If I waste yet another day of PTO, I can't be confident that I'll spend another. I received an automated phone call indicating that my installation would have to be rescheduled again. I confirmed with Verizon Customer Service that the installer is still coming out. I have ZERO faith that this will actually happen. I asked the representative if there was anything that Verizon would do to keep me on as a customer, but the simple, bureaucratic answer I receieved was, "no, I can't override the system to offer you anything".
I have multiple internet and cable providers that are willing to sign me up, install my service immediately, and provide me with incentives to gain my business. They're giving me the full movie package for free for the next 2 years. I know that Verizon is offering this to their new customers, but obviously this doesn't apply to existing customers; especially for someone who's been with Verizon FIOS since 2005.
My challenge to Verizon is this: what are you willing to do in order to keep a loyal customer and make them happy? You've already sent out a Jet Pack to hold me over during this inconvenience. Verizon Wireless did their part by giving me additional data to my plan. These are all great things for which I am grateful for, but almost two months of not having anything is a little much, don't you think? There's absolutely nothing that I did as a customer to prevent the installation from happening. The strike is unfortunate, but again, it's nothing I did as a customer. What will you do? I'm guessing the answer is nothing and go along with the assumption that I'll just stick with FIOS rather than go to another provider.
To everyone who can read this post, I will update everyone with what Verizon has done or not done. We don't report to Verizon, we owe nothing to Verizon, we're their customers and their responsibility is to service us; not the other way around. Like I said, Verizon probably won't do anything about this and most likely come back with another bureaucratic answer like "sorry, nothing we can do". Well, Verizon, there are other choices out there...