I have just upgraded my Fios from 76/76Mbit to Gigabit plan about one week ago, but I am very disapointed because the performance is really poor, even worse than what I had before the upgrade. I only can get 30-40Mbit on my PCs, at most 50 Mbit, even by using the i7 that can use 5G speed. My smart TV Fios youtube connection continue breaking off and I have to reset the router without too much help. Even I used the i7 PC directly connect to the router by using the Ethernet cable provided by Verizon and I can only get less than half of the speed Verizon claimed. If I place the PC just beside the router almost touch it, the Wi-Fi speed is only 200Mbit at best, but who would use the PC side by side to the router and now how many people would use the Ethernet cable any more? I think that I didn't get what I have purchased and that the new router is a bad one. Verizon staff installed the new router said that the speed could not be measured when the speed is far below the Gigabit. He failed to return my call and I had to call him again. When he picked up the phone, he said that he was busy with another customer and he would come back to my house to fix the issue but he has never come back or I have never heard again. I used the Verizon chat but got no response to my question. When I type "any one there" and the response came back that "If you’re connected, I am here!". Then I was directed to select the issue "Please tap below to get to a Verizon representative.", but then it said that "All our Agents are busy. Please try later.". Very bad services that is not the same Verizon services that I had enjoyed before. I am not only frustrated but very angry too.
I am also confused that, as a 26 years Verizon customer, why my new two years contract Fios Gigabit charge was double the new customer $79.99, not include the taxes and other fees that makes total to $200+? I really feel that this upgrade is really not worthy.