Hi,
Firstly I have followed the steps in the stickied thread.
I also followed the same setup guide that someone else had used and who was using an almost identical setup to me and still, no guide is showing up and at times my router says it is not sending internet to the G1100, despite the internet (globe) light being white.
My current setup is ethernet to the WAN on my router (Netgear Nighthawk XR500) and coax to the G1100. I then have a coax to the STB in another room. From my router I am sending an ethernet cable from the first LAN port to the WAN port of the G1100. The globe icon on the G1100 is white which means it it receiving internet so I don't know what the issue is. Last thing I did on the G1100 was disable both 2.4 and 5.0 GHz wireless internet but that is it.
I have reset all devices several times and have found nothing to work. I want to say it was working for a while and has since stopped but can't confirm. The DHCP was released and applied on the G1100 before I switched over and I re-did it tonight.
As of right now, I decided to give the G1100 a static IP on the router and as a result the internet light on the router is currently a steady white whereas it used to turn red after a few minutes. Either way, the globe icon on the G1100 has always been white when hooked up to the router. I checked the network usage and it seems when it first connects there is a small transfer of data but eventually it comes to a halt. I don't know if that means there is no signal or if it just doesn't need to send or receive anything, especially since no devices are connected to it.
TV is working but simply says "No Program Info" and the system info says it is offline.
I've looked up all the guides and have honestly run out of ideas. I believe it should be working but not sure what I'm missing.
I did notice that my router is reporting that the G1100 is offline and doesn't have an IP which is weird, could that be the issue? I'm not sure why it would be saying that though. As I said, the globe is white so you would think it is receiving the correct signal.
Any help would be greatly appreciated.
My internet is perfect right now, all I need is the TV guide.