I have never been so disappointed with a company . I was promised at my initial sign -up a bill of $215 a month, this to include HBO and Stars. I was informed before installation that that was not the case. I cancelled prior to installation and a manager called and promise that he would stand by the $215 monthly fee. The technician came and even though I complained that the hub was not in a central location, they told me it was Verizon policy to put it in the back of the house. With this error, I was forced to buy an extender. I have spent hours on the phone dealing with these issues only to be told that I did not speak to any manager because there is no notes or code that verifies this. I was charged for keeping my phone number, something that was not explained to me. Also, whenever you call, Verizon takes a long time to answer the phone. Call back takes an hour or more. I feel cheated and abused! I feel like ripping the cable out of my house. This should be an awesome experience for me since Verizon was supposed to be so much more than Directv, a company I have been with for 12 years. Verizon has caused me more pain in two months than I have experienced with any other company. I know that you deal with customer complains everyday but what kind of reputation is Verizon building for itself. Please help me resolve this issue. I was told I am officially in a contract that last until 2020. I just want what was promised to me. I hope you can help. I know it looks like I want something for free, but it is not about that. It is the principle of the matter. All those managers I spoke to, the promises made, and the actions I took before being tricked into having Verizon is beyond frustration. If I contacted you by error, please forward my email to the person who handles these issues. I look forward to hearing from you. Thank you for understanding and have a great day.
{edited for privacy}