I signed up online for the $40 internet only plan and had chosen an installation date.
Subsequently, I realized I was eligible for the $70 triple play Gigabit package and I signed up for the Verizon connections and signed up online for the package.
I never received any notification for the installation confirmation. I called Verizon and the rep told me that she could not cancel the original $40 Internet install and keep the triple play only. She said she would have to cancel both and I would have to sign up over the phone with her. She said there as no way to do it online.
She also said she would followup with me about the employee discount for the first month.
Fast forward two weeks. I got a bill for both the $99 installation and NO employee discount. And the rep never called me to followup with the employee discount!
I called telephone support and the person I spoke to was very rude and would not let me speak to a supervisor. Finally he said he would connect me to someone and it was a wrong number, probably did this on purpose.
Why should I have to pay installation fee if I was told to sign up by phone and there was no way I could do it online? It is Verizon's fault! Also, why can't I get the employee discount in month one, if that's what their rep promised me?