Quick background: I signed up for a new agreement two years ago (new plan and I requested a digital adapter for the TV). My agreement expired this month, and Verizon reps could not keep my rates within reason, so I had to cancel service. (At best, was looking at something like a 40% increase for TV and Internet; at worst, almost double.)
With the service cancellation, I naturally returned the digital adapter I requested. But Verizon has the gall to ask for my router back.
So here is my story on the router. Verizon sent me a router two years ago. I don't know why they sent me a router. I did not ask for a router. I did not consent to being sent a router. Verizon did not even inform me that they were going to send me a router. Is this not a textbook example of unsolicited merchandise? In my mind, this was a gift that just showed up on my doorstep.
That is my main concern and I would very much appreciate it if a Verizon rep would clear this router off of my account and tell me to keep this router (that is already mine).
I would have approached this completely differently if Verizon had simply informed me that they planned to send me a router. One short line on the order confirmation - that easy. I separate email, a phone call. Anything would have been fine. But they didn't. The router was literally a surprise that showed up at my door. There is just no way that any legitimate company would mail an item out, and expect payment or return of said item, without first informing the recipient about the item being shipped out. That is just beyond stupid. I can't even express how ridiculous it is that Verizon is asking for this router back.
As tangents.
- I have no idea why the unsolicited router was sent.
- Verizon reps can't answer my question on why it was sent. (I got some clearly wrong answers though.)
- Verizon reps can't tell me why they would mail something to a customer without notifying the customer.
- When I cancelled my service, I fully expected to be a returning customer at some point. But this issue leaves me with a very bad sentiment towards Verizon. Verizon reps are sometimes understanding, but impotent to do anything. One was straight up rude.
Best regards,
John