We signed up for Verizon Fios in late 2017 and were promised a 250 dollar Verizon Wireless credit. I thought this would be great since I am also a Verizon wireless customer. Well, the so called "credit" never came. When I called to inquire about this, I was bounced between several agents at both the Fios at Wireless customer service offices, and nobody seemed to know who was responsible for this credit. Finally, I spoke to someone who said I would be receiving a gift card in the mail for 250 dollars. Needless to say, the gift card never came. How do I resolve this issue? Every time I call customer service, I get a different answer and no ultimate resolution. This makes me lose confidence in Verizon as a provider of all of these services. Their agents appear to be highly disorganized and uninformed with regards to their own promotions.
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