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VPN CONNECTION ISSUES/NO ASSISTANCE FROM VERIZON REPRESENTATIVE

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I have been using Verizon Fios internet while teleworking for about 4 years now.  About 2 weeks ago, my VPN could not connect to Verizon Fios internet.  The internet worked for my personal computer/laptops and cellphones just fine.  But it wouldn't connect to the VPN.  I went to Panera Bread and the local library to use my work computer.  I connected to VPN with NO PROBLEMS.  I went back home but still NO CONNECTION.  I called my work IT office to see if they can troubleshoot the issue.  They informed me that Verizon seems to be blocking (just paraphrasing) the VPN server.  I called Verizon this morning.  The rep said it was my work IT's fault.  I wanted the Verizon rep to speak with my work IT representative on conference call but the Verizon rep refused.  I asked to speak with a Verizon manager, but the Verizon rep kept saying "no one is available to speak to you."  I THINK IT'S TIME FOR ME TO CHANGE INTERNET SERVICES.  This is crazy.  Has anyone else had this issue with Verizon Fios internet?


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