When we try to login to the progressive.com website to pay our insurance bill the connection never completes. We can get to the main page, but the site that the login button links to can't be reached, unless we use a vpn service. This is the case from any pc in our home. We pay the bill every six months, and it worked fine up until recently.
The login link leads to onlineservice4.progressive.com or onlineservice3.progressive.com. Attempts to tracert to these addresses fail unless using the vpn. Here is the output of the tracert when NOT connected to the vpn:
Tracing route to onlineservice4.progressive.com [170.218.212.203] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 6 ms 4 ms 4 ms L100.PITBPA-VFTTP-22.verizon-gni.net [96.236.129.1] 3 10 ms 6 ms 7 ms G0-0-2-2.PITBPA-LCR-22.verizon-gni.net [100.41.201.215] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
Yes, I have tried rebooting the router.