Today, I was offered local tech support when i was talking to verizon tech support online. I told the tech several times that i have issue with the wifi and he told me that they do not guarantee Wifi issue and said everything is good on their end when i am clearing having issues here. I was told If i need to get wifi extender and have tech visit to fix the issue then there will charges. I declined to pay any charges for it then i was offered to contact any local tech to help me out even though there is an issue with Verizon. I mentioned that i didn't had issues with my old service provider and my wifi would work fine everywhere in the house. I also mentioned that the only option i have now is to switch back to old service provider since verizon cannot resolve my issue. Yet, tech was absolutly fine with it and said i'm sorry i couldn't resolve your problem and disconnected from chat.
MY WORST EXPERICENCE WITH ANY TECH SUPPORT.
I GUESS VERIZON IS FINE WITH CUSTOMERS LEAVING THEIR SERVICE.