I have just upgraded my TV package from Ultimate to Extreme - at the same time I upgraded from 100/100 to 150/150.
This was not my intent, but I was up sold for no cost - other than a 24mths resign, so I took it.
I checked the speed using the NY state gov speed test and I am getting around 30 up and down. Not even a third of what I paid for originally, let alone the super fast 150 I am told I can have.
I ran the test at three completely different times/days and got the same result from my phone, laptop and ipad.
I even installed the Verizon speed optimizer on my PC and still the same result.
If this is outside of Verizon's control and is due to local infrastructure, what am I paying for the 150/150 for? - I was upgraded by the Verizon sales person on the phone - all I wanted was a TV channel change - I now find myself knowing that I am locked into another 24mth program and speads in excess of 4 x slower than I am paying for.
Or is this not the case? I would like the company to explain - but that in itself is close to impossible to find a channel to speak to someone.