After moving less than one mile and keeping the exact same package, almost all the channels I've been watching for years are no longer part of my package.
With the custom sports and more package, which had been great in the past, major channels, incvluding sports channels, are no longer part of my package and verizon is telling me to upgrade for these.
I spend 4+ hours on the phone, spoke to so many people, hung up on over and over, had an escalated ticket opened over a week ago but still no response. Probabaly the single worst customer experience of my life and left me physically distraught. So many bogus excuses and **bleep** was so horrible.
VERIZON I'M A LOYAL CUSTOMER AND YOU'RE ABOUT TO LOVE MY BUSINESS. JUST MAKE THIS RIGHT AND RESTORE MY BROKEN SERVICE!!!
Has anyone else had these issues after moving where almost all channels get dropped even with the exact same package?
Thanks,
C