So, today after being a loyal Verizon FIOS customer for over 2 1/2 years I decided to purchase the modem that I've been spending $9.99/mo. Over that period of time, I have spent over $250. I requested that a portion of that rent be applied to the purchase of a modem. I was informed that this would be impossible. I was then told that I could purchase a new modem for $150. with a $10 shipping and handling charge. After some protest, I was informed that they would refund the $10 charge at a later date if I went through with the purchase. I am extremely dissatisfied with the outcome of this interaction.
Another point is that I am finally free of their contract and the agent attempted to sell me a new 2 year contract with the same speed internet (but I wouldn't have to pay to rent the modem anymore) for $70/mo. when I am currently paying $40/mo (plus $10/mo. for the modem rental). How ridiculous. Shame no one will be able to resolve any of this. Verizon sucks, but Fios is the best. I wish there was a way to get Fios without having to deal with Verizon.
Now I'm looking at purchasing the modem by other means. Any recommendations?
I found the same modem on ebay for about a third (and free shipping) of what Verizon was asking.