I terminated my internet service on Oct 9th, 2017, while I had already paid the bill cycle from 10/02 - 11/01 for 104.99 $. However, on my final bills, I don't see a refund for the period without internet service (from 10/10 - 11/01). I checked the refund policy online (see below quoted content and link) and called a customer service today, who told me that "internet only service cannot get proate credit upon termination". This is very radiculous! I felt completely cheated by that. What she said was entirely contradict with what I have seen on this refund.(https://www.verizon.com/support/residential/account/pay-bill/refunds).
I don't see a reason Verizon could charge a customer when the person no longer uses their service. I hope some could investigate this issue.
"Refund of a credit balance
Since we bill in advance for certain services, when a customer disconnects service they may end up with a credit balance on their final bill. This credit balance will automatically be refunded if you don’t owe any money on any Verizon accounts. This can take 60 days or more.
If you happen to have a credit balance on your account due to an adjustment or duplicate payment, we can refund that amount to you if you don’t owe any money on any Verizon accounts. Contact us and we can process that request.
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