Does anyone have a way of reaching FIOS customer support directly? An email or something tangible? I just switched from Spectrum to Verizon and it has been by far the worst customer experience I have ever had with a company of any kind.
My Story: Over the past 2 days I have spent HOURS on hold only to have my phone calls dropped or unanswered. Not to mention, I lost 2 days of work ( I had to call off to be present for the 2 installation appointments.) First, Verizon cancelled my initially install date on the day-of with no warning or reason. Wasting a day of work and my entire morning. After more endless time on hold and dropped calls I managed to scheduled a second appointment for the following day. I took a second day off work. This installation took 6+ hours and $100+ dollars. Far surpassing the "Free Installation" offered with my order and the ~3hr max install time. Cherry on top, it wasn't until the install was complete did the technician mention my own router didn't work... I had to buy the Verizon one, $150.
For all of this trouble, money, and missed days of work, I would have happily stayed with Spectrum. I write to hear from other customers affected in a similar way and to get an actual response from Verizon. I want to resolve this issue ASAP.