Hi,
I signed up for Fios a few months ago. Prior to the install, I purchased my own router through eBay. The installer said that Verizon will be able to identify that it isn't a Verizon owned router and the $10 will be removed from my bill.
Two months later, I am still being billed for it. I attempted to reach billing department for fix but the hold time was over one hour. I put in for a callback and never received one.
Is there anything I can do to get this straightened out without having to call Verizon's billing? I do not have the ability to hold on the line for over an hour during their business hours. I am extremely frustrated by the situation.