Verizon is customer-hostile. They do everything they can to NOT make contact with their customers. Email them? No way. Can't be done. Call them? You're on hold for 1 hour and then disconnected. Their phone tree is an exercise in frustration. They are threatening me (via email, which can't be replied to) to disconnect me because haven't paid them a $100 which is added up charges from their fraudulent "router maintenance" fee ($2.80) which they implemented last year as a scam to graft more fees into their payment structures. The router is their equipment which they no longer wish to support. Or that's their claim. What it really is, is a way to add more fees to a bill already loaded with fees, because they can. I have been paying Verizon $100 a month for the last 11 years, and they want to lose me as a customer over a $2.80 charge.
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