There was an error in retrieving your router information

Hello,

When click on My verizon -> Internet Management -> My network shows following error.

"There was an error in retrieving your router information"

Even when I open My Fios app on my phone and select "Internet", it shows error message "No active BHR associated to this account".

Due to this, I am unable to manage my wifi network settings.

Thanks,

{edited for privacy}