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Frustrated with Customer Service about Fios

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I've talked to 4 different people in CS about getting Fios and recieved the same story, Sorry its not available at this time at your house. As a technician hearing "sorry its not available at this time " doesn't cut it.  I need to understand why when my neighbor has it who uses the same telephone pole as me.  When a year and half ago a Verizon Service Tech working on one my neighbors phone line told me its available, and pointed to the pole and said "its right there".  When over a year ago Fios Sales people knocked on my door to get Fios. Who am I suppose to believe CS agent or Verizon Service Tech who was standing in my driveway, as a Tech myself I'm believing the Service Tech.  Then to Hear from CS if I want Fios it would be 6 months to have an Enginner out to survey my area, why would I order the service if I have to wait 6 months. I know that when they run the Fios Fiber cables that they set up splices for the houses or it would be to expensive and disruptive that everytime a new customer wants Fios they would have to splice the main cable is not efficiant.  Now can you explain to me in technical terms why I cant get Fios when its on my Telephone pole which has my power and cable on it?


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