Signed up for FIOS phone and internet service. Scheduled with 2 weeks advanced notice. Chose an installation window of 1-3 pm. Date of install arrives only to find myself attempting to contact customer service at 2:43pm to find out if the Tech was still coming, since all I received were notifications that the tech was "enroute" for a 1-3 pm installation. With Verizon being the "king of communication" the only means of communication I had with customer service was via "chat" from my mobile phone. The customer service rep was unable to call me so I had to continue to "chat/text" to try to determine the whereabouts of my tech. Ultimately getting disconnected from the customer service rep, I had to engage in another round of "chatting/texting" with a brand new representative with whom I also received no answer. I finally found a number to call- in so doing was told there would be a 36-58 minute wait time so I entered my call back number and name and again continued to wait. The tech finally matierialized at 4:15pm- only to discover that conduit had not been trenched therefore he was unable to complete the installation. He proceeded to contact his supervisor who took the liberty of dispatching a "trench team" who arrived at the scene to install conduit for the tech to run his cable through. Now after feeling as if Verizon had no respect for my time- I finally received a call back from customer service. I requested that I be reimbursed for the time that I spent waiting for my installation. I felt a fair compromise would be to discount my monthly subscription for phone and internet to that of the FIOS "triple play" (which coincidentally was cheaper than just phone & internet alone). As well I requested that the representative guarantee my rate for two years instead of the one year- afterwhich the rates were going to increase. The representative refused to provide me with a two year rate guarantee. I therefore asked all of the men in my driveway to leave. Beware!!! Verizon has no respect for your time and although they attempt to bate and switch you with a low monthly rate now - the rates will eventually escalate upward.
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