Hi, I'm a Fios customer in Virginia. I ordered a Network Extender on July 2017 from the Verizon Accessories website. I did a guest checkout and paid w/my credit card. I returned the item a few weeks later on Aug 1, 2017.
I have made several phone calls to Verizon customer service and keep receiving the run around regarding my refund. Verizon sent me a UPS return shipping label so I know they received the return. I spoke w/several supervisors who lookup the order and claim they will look into the matter and get back to me. I am very frustrated and don't know the next action to take.
I have my Order Number and the UPS Shipping Tracking Number. Please Help.