I Closed this acct# on January 31, 2017 to switch to Xfinity.
I Turned in (5) set top boxes on February 3, 2017. Verizon failed to release
my number (###) ###-#### to Xfinity. When I called Verizon they apologized
for the inconvenience and made me a great offer if I would resume my services.
The offer sounded good to the ears but fell apart on paper.
Unbeknown to me Verizon generated 2 separate phone lines . This of course generated
2 bills. April 13,2017 supervisor Patrick stated the 2nd number was disconnected on March 23, 2017 but it was never taken out of the system. He reassurred me that the problem was corrected but the bill keeps coming up and now it is in Collection as well as the Credit Bureau $230.58. This is my final attempt to resolve this matter. Please contact me as soon as possible.
Thank you
{edited for privacy}