What is the best way to file a formal complaint? What is the best way to facilitate repairs to my home that was damaged during installation? This damage is going to continue to get worse each time it rains.I have been in contact with customer service, had another tecnician come to my home and verify the inappropriate work, and have opened another new ticket. In each instance, I was assured that a supervisor would be contacting me to explain how the issue will would be resolved. His has not occurred and its been over a week. I would like to avoid contacting the local authorities to discuss the unauthorized work and damage caused by the Verizon technician. Has anyone had success with this type of problem?
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