I am at my wits end with Verizon... I have been a loyal costumer for over 15 years and never had a problem until now. I started a contract with Verizon Fios internet in August and was told verbally and electronically that when I moved within the next several months, I would not be charged an ETF if I moved to a non-fios area. Well unfortunatley, I recently had to move to a non-fios area and was STILL charged an ETF because although Fios internet is not in my area, other verizon services are available. However, that is irrelevant to me. I should not be FORCED into keeping a different service I never had and never wanted because Verizon failed to bring my contracted service to my new location. Why am I being punished with a fee I was specifically told I would not have when I would have gladly kept the service if it was provided in my area? Verizon failed their end of the contract, not me. I have made several phone calls...each one got disconnected. I have used the live chat feature, which is rarely available, and been disconnected by its agents. No one is helping me to solve the issue. After years of being a loyal costumer, I cannot believe that Verizon not only lied to me several times, but is not waiving a fee of $127 when I have given them thousands of dollars over the years. If this issue is not fixed in a timely matter (being it has already been 2 weeks that I have tried to get someone to help me) I will be canceling my family wireless plan and will be telling all of my friends, family and colleagues to never sign with verizon for any of their services. This is ridiculous!!!
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