When I received my bill this month, my contracted, bundled rate has increased by $25 although my services have not changed. When I renewed my CONTRACT in December, I agreed to a rate for two years. Now 8 months later, I'm being told my credit expired from a previous year and that's why my bill increased? The entire point of a contract is to get a fixed rate. What is the point if the price is going to change? The agent I contacted told me that it must not have been explained to me correctly when I renewed. It wasn't explained at all!
I contracted with Verizon for a bundled rate for two years. I'm not getting that rate. How do I fix this?