Hello,
I have had FiOS services since April 2015 and everything was perfect until last Tuesday when internet started slowing down / cutting on a regular basis, every 30 seconds. There are 4 devices connected to our router and they are all experiencing the same problem.
After numerous calls with Tech Support and with even the help of 2 technicians who came to replace the router and modem twice, the problem is still unfixed.
This is not your typical problem... when playing a video on Youtube, it is hard to to notice it because by the time the internet starts slowing down or even cutting for a split second, the video would have already buffered to a point where it wouldn't be noticeable...however, this issue is very obvious when we play online games where you need constant and stable connection, so if the internet cuts for even a second, you basically get disconnected.
It has been a week now, and the tech people are not being very helpful at all, not offering any solution and not even caring.
I am writing this because I am actually very frustrated by the lack of attention and I am hoping this will escalate my issue.
After speaking with a few experts, they claimed that it could be a port issue, and after mentioning that to Tech support, they decided to send another technician who never showed up... which adds yet another layer of frustration.
Please do something about it....I would appreciate it.
Thanks,
Jude