I just had a technician come to my house yesterday to install gigabit internet. After he was finished we ran tests via speedtest.net and Verizon's own speed test. The results were the same. My download speed was the same as my previous plan at around ~80Mbps but my upload speed was ~900Mbps.
The technician troubleshooted for like 2 hours after that while on the phone with another technician. After nothing worked, he told me that he believes my plan just hasn't updated yet and it should all be resolved within 24 hours (it hasn't).
I tried contacting Verizon support today but they told me they couldn't even run any tests since I had recently rebooted my router and they need to wait at least 2 hours.
So I'm just wondering has anyone else have this happen to them? If so what did you do to resolve it?