We've had this internet outage for 3 days. And this is the 3rd time it's happening in the past few months. The outage lasted several hours for the first time, then a full day for the second time. Now it's just getting much worse.
I called the customer service. Everytime the automated system says "we are committed to restore your service at XX:XX (time)", but it's been delayed hundreds of times. I highly suspect if anyone is actually working on the problem. How could an issue remain unresolved after 3 days???
I have to admit FIOS internet is the worst among all the internet services I've experience. Other providers have had disconnections now and then, but they always fix the problem quickly. And they don't occure repeatedly!
I don't know how long this outage going to last, and how many more of this will happen. We'll have to switch to Time Warner at some point.
Highly disappointed and I will file a complaint to BBB first thing tomorrow.